Support Ready
How we work

Five steps, one fixed price, ten working days.

And your documents treated the way you’d demand before sharing them with anyone.

01

Scope and quote

A short conversation about your service, your audit calendar, and which review fits. You get a fixed quote and a document list in writing.

02

You send the documents

The list is a guide, not a test — gaps in it are findings too, and knowing about them is part of the value.

03

We review

Criterion by criterion against Ngā Paerewa, with every significant finding personally reviewed by Jamie Robinson before it reaches you.

04

You get the report

Within ten working days of the complete set arriving: findings, citations, and a remediation draft for everything actionable.

05

Walkthrough, if you want it

A session with your quality lead to work through the findings and agree where to start.

Your documents

Four commitments, in writing, every engagement.

De-identification first

Names and personal identifiers are removed on our own equipment before any document is analysed, using a list we build with you at intake.

Nothing on shared drives

Your material is never uploaded to websites, document platforms, or cloud storage. Analysis happens under commercial terms of strict confidence.

No person named, ever

Our report cites documents and criteria — never your staff, never the people you support. It can circulate internally without carrying anything personal.

Deletion on a fixed date

Thirty days after you accept the report, originals and working files are deleted — confirmed in writing on request.

Your privacy officer can have the detailed version — just ask.

We carry the same Privacy Act and Health Information Privacy Code obligations you do, for our own service. This process is the one we’d insist on before sharing our own documents with anyone.
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