Know what they’ll find, before they visit.
A fixed-price readiness review for community residential disability providers under Ngā Paerewa (NZS 8134:2021). Your documents, read the way your evaluator will read them — early enough to fix what they’d flag.
Founded by Jamie Robinson of Neuro Support — an operator under this standard, working your side of the audit table.
Ask for a quoteComplaints policy sets no timeframes
The policy names the complaints pathway clearly, but commits to no timeframe for acknowledging or resolving a complaint. An evaluator would likely note the gap against the standard’s expectation of timely response.
Cited to: DOC-007 Complaints policy, §4
Remediation draft included
A timeframes clause, drafted and ready for your quality lead to adapt — not a problem left with you, a fix started for you.
Three reasons providers pick up the phone.
The mid-cycle audit is booked
A narrower review scoped to the surveillance criterion set, timed so the fixes land before the visit.
Surveillance readiness → Certification aheadCertification or re-certification is coming
The complete scope — every criterion in play, every document in the set, findings and fixes for all of it.
Certification readiness → No audit bookedYou just want to know where you stand
The same review, run on your calendar instead of theirs. Most gaps are cheaper to fix without a date looming.
Where-we-stand review →One report. Three promises.
Findings that read like your evaluation will
Every criterion rated good practice evident, development desirable, or action required — the evaluators’ own three-tier language, not generic advice.
Every finding points to the spot
Your document, the section, the criterion number. Your team goes straight to the page instead of guessing what we meant.
A remediation draft for every actionable finding
Drafted wording your quality lead can adapt the same day. The report starts the work, not just the worry.
Five steps. Ten working days. One fixed price.
Scope & quote
A short conversation, then a fixed quote and a document list in writing.
You send documents
The list is a guide, not a test — gaps in it are findings too.
We review
Criterion by criterion. Every significant finding personally reviewed by Jamie.
You get the report
Within ten working days of the complete set arriving.
Walkthrough
A working session with your quality lead, if you want one.
Document handling is part of the offer: de-identification before analysis, nothing on shared drives, no person ever named in a report, deletion 30 days after acceptance. The detail →
Is this an audit?
No — and that’s the point. Your auditors and evaluators must stay independent, which means the one thing providers actually want before a visit (“read our documents and tell us what you’d flag”) has to come from someone who isn’t auditing you. That’s the seat we take. We predict; they decide.
What if we’re small?
The review is scoped and priced to the size of your document set — a single house is a perfectly good engagement. Small providers carry the same standard with a fraction of the quality resource; that’s exactly who this was built for.
What do you need from us?
Documents and a contact person. No site visit, no staff interviews, no meetings unless you want the walkthrough. You’ll get a document list up front; whatever you can’t find is itself worth knowing.
How do we know the predictions are any good?
Fair question — and we’d rather show than claim. Ask us about how we test our reviews against real, completed evaluations, with the provider holding the answer sheet.
What happens to our documents?
Identifying details are removed on our own equipment before any analysis, nothing goes to websites or shared drives, no report ever names a person, and your originals are deleted 30 days after you accept the report. The full commitments are in writing in every engagement — how we work has the detail.
Email Jamie. Here’s what you’ll get back.
- Which review fits your audit calendar — surveillance, certification, or where-we-stand
- The document list for your service type
- A fixed quote in writing
- Our document-handling commitments, in writing, before you send anything